1. Contact support
Email pooppal_tracker.support@superorange77.com. Include your device model, operating-system version, app version and a short description of what happened. Do not send stool photos or sensitive health records unless they are essential to your request.
2. Restore Premium
On Apple devices, open POOPPAL, go to Me, choose Restore Purchases and use the same Apple ID that made the purchase. Existing lifetime purchases remain supported even when the retired product is no longer shown to new customers.
On Android, install POOPPAL from Google Play with the Google account that made the purchase. Purchase status is restored through Google Play when billing is available.
3. Manage or cancel a subscription
Apple and Google control billing. Manage or cancel from your App Store or Google Play subscription settings. Removing POOPPAL does not automatically cancel a subscription.
4. Sync and missing records
For Apple devices, confirm iCloud Drive is enabled, POOPPAL can use iCloud, and every device uses the same Apple ID. Keep the app open briefly on a stable connection after restoring or moving devices.
POOPPAL does not keep a developer-accessible account database, so support cannot directly retrieve or inspect your private bowel records.
5. Safety
POOPPAL is a wellness tracker, not a medical service. Contact a qualified healthcare professional for health concerns and seek urgent care for severe pain, blood in stool, black tarry stool, dehydration or an emergency.